{"id":22441,"date":"2019-01-07T19:18:13","date_gmt":"2019-01-07T19:18:13","guid":{"rendered":"https:\/\/freeflysystems.com\/blog\/knowledge-base\/how-can-i-send-in-a-movi-alta-or-other-freefly-accessory-for-service-or-repair"},"modified":"2025-03-20T20:10:11","modified_gmt":"2025-03-20T20:10:11","slug":"how-can-i-send-in-a-movi-alta-or-other-freefly-accessory-for-service-or-repair","status":"publish","type":"kb_article","link":"https:\/\/freeflysystems.com\/knowledge-base\/how-can-i-send-in-a-movi-alta-or-other-freefly-accessory-for-service-or-repair","title":{"rendered":"How do I get my Freefly gear repaired or serviced?"},"content":{"rendered":"<p>We&#8217;ll do everything we can to minimize your downtime and resolve your equipment issues without needing it to come in for service, including providing available replacement parts. Once we&#8217;ve exhausted remote options, the equipment will need to be shipped to Freefly HQ for service or repairs. There are no authorized external repair options.<\/p>\n<p>We are currently offering repairs, service and warranty replacements on the following equipment:<\/p>\n<ul>\n<li>Camera Ecosystem\n<ul>\n<li>Wave<\/li>\n<li>Ember S5K<\/li>\n<li>Ember S2.5K<\/li>\n<\/ul>\n<\/li>\n<li>Cinema Gimbal Ecosystem\n<ul>\n<li>M\u014dvi Pro<\/li>\n<li>M\u014dvi Carbon (all payload versions)<\/li>\n<li>M\u014dvi XL<\/li>\n<li>M\u014dvi Controller<\/li>\n<li>M\u014dvi Wheels<\/li>\n<li>Mimic (with LCD screen)<\/li>\n<li>SL4-Ground Batteries<\/li>\n<\/ul>\n<\/li>\n<li>Drone Ecosystem\n<ul>\n<li>Alta X (All versions)<\/li>\n<li>Astro (All versions)<\/li>\n<li>Astro Max (All versions)<\/li>\n<li>Mapping Payload (A7RIV)<\/li>\n<li>LR1 Payload<\/li>\n<li>Wiris Pro Payload<\/li>\n<li>OGI Payload<\/li>\n<li>LR1 Thermal Upgrade<\/li>\n<li>LR1 LRF Upgrade<\/li>\n<li>SL8-Air Batteries<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>If you have Freefly equipment listed above that needs service or repair, click on the link below to start the process:<\/p>\n<ul>\n<li><a href=\"https:\/\/freeflysystems.com\/service-request\">Freefly Equipment Repair Request Form<\/a><\/li>\n<\/ul>\n<p>If you just need an annual check up service, and there isn&#8217;t anything broken, damaged or not functioning with your your equipment, we offer a check up service on most of our current products. Click below to read more about each of these services and to initiate a request:<\/p>\n<ul>\n<li><a href=\"https:\/\/store.freeflysystems.com\/products\/alta-x-checkup?_pos=1&amp;_sid=f44d29ff3&amp;_ss=r\">Alta X Checkup<\/a><\/li>\n<li><a href=\"https:\/\/store.freeflysystems.com\/products\/astro-checkup\">Astro Checkup<\/a><\/li>\n<li><a href=\"https:\/\/store.freeflysystems.com\/products\/movi-pro-checkup?_pos=4&amp;_sid=f44d29ff3&amp;_ss=r\">M\u014dvi Pro Checkup<\/a><\/li>\n<li><a href=\"https:\/\/store.freeflysystems.com\/products\/movi-carbon-checkup?_pos=2&amp;_sid=f44d29ff3&amp;_ss=r\">M\u014dvi Carbon Checkup<\/a><\/li>\n<li><a href=\"https:\/\/store.freeflysystems.com\/products\/movi-xl-checkup?_pos=3&amp;_sid=f44d29ff3&amp;_ss=r\">M\u014dvi XL Checkup<\/a><\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-22441","kb_article","type-kb_article","status-publish","hentry","support_category-warranty-and-repairs-service-and-repairs","support_category-warranty-repairs","support_tag-broken","support_tag-crash","support_tag-damage","support_tag-ra","support_tag-repair","support_tag-rma","support_tag-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I get my Freefly gear repaired or serviced? - Freefly Systems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freeflysystems.com\/knowledge-base\/how-can-i-send-in-a-movi-alta-or-other-freefly-accessory-for-service-or-repair\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I get my Freefly gear repaired or serviced?\" \/>\n<meta property=\"og:description\" content=\"We&#8217;ll do everything we can to minimize your downtime and resolve your equipment issues without needing it to come in for service, including providing available replacement parts. 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