{"id":47504,"date":"2022-12-05T19:01:55","date_gmt":"2022-12-05T19:01:55","guid":{"rendered":"https:\/\/freeflysystems.com\/?post_type=kb_article&#038;p=47504"},"modified":"2023-01-20T22:07:02","modified_gmt":"2023-01-20T22:07:02","slug":"troubleshooting-horizon-issues-with-movi-cinema-robot","status":"publish","type":"kb_article","link":"https:\/\/freeflysystems.com\/knowledge-base\/troubleshooting-horizon-issues-with-movi-cinema-robot","title":{"rendered":"Troubleshooting Horizon Issues with Movi Cinema Robot"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There are a few use cases where you might experience horizon (or roll) issues with your Movi.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When you are balancing your phone before you turn the Movi on, before the motors are active.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This is a physical <\/span><b>Balance<\/b><span style=\"font-weight: 400;\"> issue.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After you\u2019ve balanced the Movi, activated the motors, and it is either resting on a table or being held in your hand for slow movements.<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This is either a <\/span><b>Motor <\/b><b>Tuning<\/b><span style=\"font-weight: 400;\"> issue or a <\/span><b>Calibration<\/b><span style=\"font-weight: 400;\"> issue. Start with <\/span><b>Motor<\/b> <b>Tuning<\/b><span style=\"font-weight: 400;\"> and if it doesn\u2019t resolve the issue, move to <\/span><b>Calibration<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When you are using the Movi in aggressive shooting situations or panning quickly.\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">This is likely a <\/span><b>Motor<\/b> <b>Tuning<\/b><span style=\"font-weight: 400;\"> issue.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><strong>Balance &#8211; Basic physical roll\/horizon\u00a0<\/strong><\/h2>\n<h3><span style=\"font-weight: 400;\">The Movi needs to be balanced as well as you can get it to start the tuning process effectively. This means if you set it down, with it powered off (or the motors paused), it doesn\u2019t flop in any direction when you let go of\/release the phone. Note: the physical\/visual center of the phone will not be centered in the Movi clamp when it\u2019s balanced (because the internal weight distribution is not even from the top to the bottom of the phone).<\/span><\/h3>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=Mot3S7lT_Q4\"><span style=\"font-weight: 400;\">Video Example<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Another thing to check, when troubleshooting balance is to make sure that your phone is clamped squarely in the Movi.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because the clamp opens to accommodate a variety of phones, it\u2019s possible to clamp it down with the phone skewed in the Movi. In the Movi app, we included some reference marks on the sleeping screen that you can use to line up the phone with the marks on the clamp.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To see the sleeping screen, balance the Movi in the clamp, open the app and power on the Movi.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Then tap the power button on the Movi (do not press and hold, as that will power it off).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Now you can slide the graphic to the right, to align the white marks with the divots in the center of the clamp. To see this process in action, head over <\/span><a href=\"https:\/\/youtu.be\/ptQ_BjlVMnk\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the marks on the screen don\u2019t line up with the top and bottom divots on the Movi clamp, you need to adjust the phone in the clamp.\u00a0<\/span><\/li>\n<\/ol>\n<h2><strong>Motor Tuning &#8211; What is it?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Default motor output is set on the super conservative side for users with small phones and no accessories. But we made the tuning highly adjustable so if you have more or less equipment (or a bigger phone), you can just adjust the motor output.<\/span><\/p>\n<h3><strong>Let\u2019s tune it!\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">When you have it balanced okay from left to right in the clamp, open up the Movi app and connect to the Movi:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure the motors are active on the Movi.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After you connect to the app, please reset the robot: Menu (upper left screen)&gt;Robot&gt;Main Settings&gt;Reset Robot Settings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Then in the settings&gt;Robot&gt;Main Settings&gt;Tuning&gt; Try Plus, first.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pick up the Movi. Move through some shot sequences (pans, etc) and see how it feels. If it feels squishy or you are losing your horizon, we can dial it in more with Custom Tuning.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019ll see Custom Tuning in the menu (just below the tuning presets). Tap the arrow next to it to get into the menu:<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Set the Autotune slider to 30<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the Movi down on a stable surface (like a table), and tap the arrow next to Autotune Start (right side of the screen)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It will make some noise and dance around a bit (this is normal and intentional, and will not hurt your phone or the Movi).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After it finishes, pick up the Movi again and move it around, see how it feels.<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Still squishy? Change the value incrementally to increase output to optimum: Set to 31, run autotune, test. Set to 32, run autotune, test, etc, until it feels good as you move it around.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is it vibrating when you set it down, or when you move to the ends of the motor range (usually at the end of a sweeping move)? Do the opposite of the above &#8211; Reduce to 29-run autotune-test, etc.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h2><strong>Calibration &#8211; Using Roll Trim\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">If your phone is balanced in the Movi and you have tuned the motors so that it doesn\u2019t feel squishy as you move it around, but you still feel like the horizon is crooked, we need to check the calibration of the roll motor.\u00a0<\/span><\/p>\n<h3><b>Dial in your settings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are some settings we need to adjust so that we can use the Movi to help us adjust the calibration.\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the app on your phone and power the Movi on.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate back to the main capture screen and adjust the following settings by tapping through the options (if you don\u2019t see these options, you need to enable Ninja Mode in the mode menu in the bottom left corner of the app):<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Response: Fast<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Window: No orange bars (smallest possible window)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Tilt should be unlocked, but keep roll locked<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set Movi on a table or other flat surface and rotate it such that one side of the display lines up with a vertical object\/line\u00a0 near you. This could be a door jamb, corner of the room, window frame, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The edge of your frame (check both sides of your frame), as seen through the phone, should align (parallel) with the vertical line in your environment.<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If both sides of the frame are aligned with the vertical elements in your room: you should not adjust your roll trim. But if you have issues where you are moving and the vertical elements in your shot are angled, you just need to adjust tuning more (increase values), or you may be operating beyond the speed capacity of the Movi.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If your frame is out of alignment with the vertical elements in your room, you\u2019ll need to adjust the Roll Trim on the Movi.\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><strong>Roll Trim<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">There is a Roll Trim tool in the settings section of the Movi app:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Navigate to the roll trim menu (Settings &gt; Robot &gt; Main &gt; Roll Trim).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019ll see an option for both Landscape and Vertical orientation, because you calibrate them separately. Start with Landscape because that\u2019s what we\u2019ve been talking about.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tap the + or &#8211; buttons of the orientation you are wanting to adjust until the top of the phone clamp is level. Then switch back to the camera to double check how the video looks, compared to vertical lines in your scene. Adjust as necessary.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Worth noting:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">This roll trim affects all applicable methods of operation, but only when Roll is locked.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you reset your Robot Settings in the future, it will default your roll trim adjustments to default as well (0).<\/span><\/li>\n<\/ul>\n","protected":false},"template":"","class_list":["post-47504","kb_article","type-kb_article","status-publish","hentry","support_category-movi","support_category-movi-using-movi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Horizon Issues with Movi Cinema Robot - Freefly Systems<\/title>\n<meta name=\"description\" content=\"The Movi needs to be balanced as well as you can get it to start the tuning process effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/freeflysystems.com\/knowledge-base\/troubleshooting-horizon-issues-with-movi-cinema-robot\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Horizon Issues with Movi Cinema Robot\" \/>\n<meta property=\"og:description\" content=\"The Movi needs to be balanced as well as you can get it to start the tuning process effectively.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/freeflysystems.com\/knowledge-base\/troubleshooting-horizon-issues-with-movi-cinema-robot\" \/>\n<meta property=\"og:site_name\" content=\"Freefly Systems\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-20T22:07:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/freeflysystems.com\/wp-content\/uploads\/2023\/02\/freefly-og-logo.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/freeflysystems.com\/knowledge-base\/troubleshooting-horizon-issues-with-movi-cinema-robot\",\"url\":\"https:\/\/freeflysystems.com\/knowledge-base\/troubleshooting-horizon-issues-with-movi-cinema-robot\",\"name\":\"Troubleshooting Horizon Issues with Movi Cinema Robot - 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